skeo is committed to delivering a high-quality learning experience through its AI Tools Course, Playbooks, Pre-Recorded programs, and Self-Paced Courses.
By enrolling in any skeo program, you acknowledge and agree to this Refund Policy.
These are digital products delivered with instant or near-instant access on purchase. Fees paid are non-refundable once access to the course, playbook, or learning materials has been granted. No partial refunds shall be issued for mid-program withdrawal or discontinuation.
A refund may be considered only if:
For the purposes of this Policy, access is deemed granted upon issuance of login credentials, an onboarding email, or the sharing of learning materials — whichever occurs first.
No refund shall be granted on grounds including:
The following are strictly non-refundable:
If skeo cancels a program before commencement and is unable to provide an alternative batch or access date, learners shall be eligible for:
In the event skeo is unable to deliver a program due to circumstances beyond its reasonable control (including but not limited to natural disasters, government action, platform outages, or internet failures), skeo shall offer an alternative access date or batch transfer. A refund shall be considered at skeo’s sole discretion.
Approved refunds shall be processed within 15–30 business days from the date of approval. Refunds shall be credited to the original payment instrument. Where this is not possible, an alternative method shall be mutually agreed upon.
Any disputes regarding refund decisions shall be subject to the governing law and jurisdiction as set out in skeo’s Terms & Conditions. The parties shall first attempt resolution through good-faith negotiation before initiating formal proceedings.
For refund-related requests, please write to support@skeoai.com.
All refund requests must be submitted from the registered email address used during enrollment.
All refund requests are reviewed individually. skeo’s decision shall be final, conclusive, and binding on the learner.